Your container is shipped collapsed, like a 7-inch-high sandwich. Assembling is easy and requires no additional tools. Watch how-to videos here.

Place your container on a flat surface.

• Remove the black plastic corner hubs, and take the top lid off.
• Remove the 4 small cardboard spacers from each corner (pack them inside your container, you'll need them later).
• Take the panels and end-walls out of the container.
• Insert the end-walls into the base.
• Fit the panels into the base and the end-walls.

After packing and securing your items inside the container:

• Place the lid on top of the 4 cardboard walls.
• Place the four plastic hubs on each corner of the top lid.
• Insert two plastic pins per corner hub until it clicks. Make sure to place the pins on the top lid and the base of the container to secure the 8 corner hubs.

Packing guidelines

Packing fragile items correctly is crucial to ensure they arrive at their destination safely.

Find the complete packing guidelines and a list of prohibited items here.

Watch out for:

• Items in direct contact with the container walls.
• Fragile items in contact with other items.
• Empty spaces and loose contents.
• Overpacking.

Cushioning:

Items must not touch the container walls directly.
Use bubble wrap, foam, or other cushioning so items “float” in the center of the container.

• No empty spaces. Fill voids with cushioning (bubble wrap, foam, or air pillows).
• Clothing, bedding, or soft goods may be used only as secondary filler — never as a substitute for proper wrapping.

Wrapping:

Each item should be wrapped individually to prevent item-to-item damage.

• Wrap each item with at least 2 inches of bubble wrap or foam on all sides.
• Fragile items (glass, ceramics, electronics) should be double-wrapped for added protection.
• Never use paper wrapping as a cushion — it offers no impact protection.

Weight Balance

• Do not exceed the weight limit for each container.
• Distribute weight evenly to avoid pressure points.
• Lid must lock securely and flat, without bulging.

Final Check

• Shake the container gently — nothing should rattle.
• Confirm all items are cushioned on every side.

Parcel Handling

Parcels are handled like airline luggage — BorderBox containers may be placed on any side.

• Do not assume “this side up.” Pack as if the container will be flipped, stacked, and dropped.
• There is no safe orientation — every side must be cushioned equally.
• Carrier assumes all packages are fragile in some nature. Adding a "fragile" or "this side up" sticker will not change or guide the carrier to handle your container in a special way.

Water-proofing (optional):

• Place a plastic bag or cover inside the container to protect your items from getting get.

Request your shipping label at least 3 days before your desired shipping date.

Provide your origin and destination address and receive your shipping label via email.

Print and place the shipping label on the side of the container, inside the plastic pouch provided for that purpose.

Each BorderBox includes up to $1000 of Value Protection in case of total loss during transit. You can purchase additional value protection from us.